Contact TuxMat Customer Service
TuxMat Phone Numbers and Emails
Toll-Free Number:
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(888) 695-8336
Customer Service:
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(855) 518-0193Email Newsletter, Text Feature (CA)
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(844) 387-2571Email Newsletter, Text Feature (US)
TuxMat Email:
TuxMat Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TuxMat Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TuxMat is (888) 695-8336. 95% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as TuxMat may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TuxMat Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TuxMat is (888) 695-8336. 95% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as TuxMat may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call TuxMat mainly because of request for information, return/ replace, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact TuxMat is info@tuxmat.ca.
Contact Information
TuxMat Website:
TuxMat Help Center:
Corporate Office Address:
TuxMat Customer Service Reviews
I paid for the mats 16 days ago, and as of 02-07-26 they never showed up. Mats are 'stuck' in FedEx system 25 minutes by car from me, for past 10 days, and after 10 minute call from a FedEx Claim Manager, she couldn't do any thing about it.
I emailed Tuxmat for HELP multiple times over 4 past business days, because they have ZERO phone support, and never heard back from Tuxmat.
Only boilerplate AI auto generated email responses. Their website AI agent is absolutely the worst at providing genuine Human HELP.
TERRIBLE CUSTOMER SERVICE.
BEWARE. Filed Dispute Chargeback with my Bank.
I paid for the mats 16 days ago, and as of 02-07-26 they never showed up. Mats are 'stuck' in FedEx system 25 minutes by car from me, for past 10 days, and after 10 minute call from a FedEx Claim Manager, she couldn't do any thing about it.
I emailed Tuxmat for HELP multiple times over 4 past business days, because they have ZERO phone support, and never heard back from Tuxmat. Only boilerplate AI auto generated email responses. Their website AI agent is absolutely the worst at providing genuine Human HELP. TERRIBLE CUSTOMER SERVICE.
BEWARE. Filed Dispute Chargeback with my Bank.
They are very slow to respond to a request. I have not used any of their products yet but plan on ordering soon.
How Good is TuxMat's Customer Service?
Summary of TuxMat Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TuxMat?
Request for Information Question:
- “Status of order”
- “Question on floor mats”
- “Information”
Shipping and Delivery Question:
- “Item not shipped”
- “Missing items”
- “Wrong order”
Return/ Replace Question:
- “Incorrect mat received”
- “Return”
- “Trying to return improperly fitting floor mats. Have received no response by email.”
Product/ Service Question:
- “Damaged”
- “Product being shipped to wrong address”
- “Product inquiry”
Website/ Application Question:
- “Install”
Refund Question:
- “Where do I send photos of cut up mats for refund”
Activation/ Cancellation Question:
- “Cancel order”
Other Question:
- “Partial order”
- “Missing mat. FedEx claim”
- “2026 outback xl touring needs full set”
Compare TuxMat Customer Service To
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