TuxMat Reviews
TuxMat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TuxMat has a 1.8 star rating from 17 reviews, 13% would recommend; consumers are mostly dissatisfied and ask for refunds and returns due to fit and service problems.
Key Takeaways for Future Customers
- Many TuxMat reviews report poor fit for specific vehicles.
- Expect slow or non responsive customer service and difficult return workflows.
- Price level is reported as high compared with alternatives.
Negative Feedback / Risk Areas
- Recurring customer complaints about nonexistent support and unreachable phone support.
- Frequent refund and return delays; order fulfillment and shipping issues reported.
- Fitment problems and missing clips or wrong items shipped.
Positive Feedback
Some customers praise the mats as beautiful, easy to clean, and a great fit when correct; occasional good customer service experiences reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TuxMat has a 1.8 star rating from 17 reviews, 13% would recommend; consumers are mostly dissatisfied and ask for refunds and returns due to fit and service problems.
Key Takeaways for Future Customers
- Many TuxMat reviews report poor fit for specific vehicles.
- Expect slow or non responsive customer service and difficult return workflows.
- Price level is reported as high compared with alternatives.
Negative Feedback / Risk Areas
- Recurring customer complaints about nonexistent support and unreachable phone support.
- Frequent refund and return delays; order fulfillment and shipping issues reported.
- Fitment problems and missing clips or wrong items shipped.
Positive Feedback
Some customers praise the mats as beautiful, easy to clean, and a great fit when correct; occasional good customer service experiences reported.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Needed to purchase front and back mats when I only required the front mats
Dont understand why front maids cant be sold separately from the rear mats I think this is something they should look into not everyone can afford to put mats front and rear
Cambridge, Ontario
My cargo line for my trunk doesn’t fit
The right and left rear flap are not even the same size. The flap on the rear left of the trunk liner fits. The flap on the right side of the rear trunk liner not even close to the it is covering half my speaker and isnt the same shape as the left?
- Dont fit as described
Preferred solution: Proper fitting cargo liner
User's recommendation: Not impressed
Minneapolis, Minnesota
I want to talk to someone
Mat is a year and a half old and already fraying. Is this normal? WeatherTech didn't break down this early.
Preferred solution: replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salinas, California
Shipped wrong item,, Been waste of time and effort.
Don't wish to say anymore. This has been the worst experience ever.
Please refund my money.
I want to send this item as soon as possible. Please send me the return authorization instructions.
Preferred solution: Full refund
User's recommendation: Do not trust the online ordering platform.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Virginia
I am attempting to return the mats for...
- - Customer filed online Return Request on 12JULY2026 and followed up on 13 and 15; mats do not fit and an email with return steps is requested.
I am attempting to return the mats for my vehicle because they do not fit. I have submitted an online return request on Sunday, 12 July 2026.
I sent another private email on Monday, 13 July 2026, and sent another private email to info@***.ca on Wednesday, 15 July 2026. Your customer service phone number does not allow anyone to talk to someone live; therefore, I am requesting, again, a representative to send me an email with the proper return information in order that I may send the mats back to the company because they do not fit.
Thank you, Ms. Lee
- There are no pros
- Do not honor their product or their reputation
Preferred solution: Full refund
User's recommendation: DO NOT MAKE A PURCHASE ! PERIOD. When I inquired about the tuxmat for my vehicle, it stated online they would fit. I received an email from Linda at customer service concerning my initial inquiry about the status of being a vet and she replied with an email about delays. I placed the order on 22June2026, received the mats on 26June2026, however, due to the rain I did not have the opportunity to try them until 12JULY2026. I immediately went to my computer to put in a RETURN request and HAVE NOT heard anything from the company. I sent another private email on Monday and Wednesday 13 and 15JULY2026, respectively and still no answer. I attempted to contact their customer service and all it does is tell you to go their website. I want them to honor their website to return their items within 30 days of delivery date and get my refund.
Nashville, Tennessee
Refund
Received a email saying they couldn't complete the order. Never mentioned time table for return.
Customer service phone number just prompts you to website. I couldn't talk to a real person to resolve this problem.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeshore, Ontario
Returns
The front floor mats on my 1500 ZR two do not fit around the seat area as well as they should, and the rear mat that is supposed to fit under the seat does not fit around the factory subwoofer. I would just like to send them back; I am not pissed off. Lol
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brossard, Quebec
Hard to install
The video does not explain clearly how to install with the clips and by chatting i did not receive any answer on how to help me with my difficulties.
We can not communicate with anyboby by voice
User's recommendation: Before recommending I'll wait to see if my difficulties are resolved
Campbell River, British Columbia
Mat doesn't fit
Terrible
have somrbody to talk to . not a machine.
was told to just return the mats . no way to fix the problem
Strongsville, Ohio
Wrong floor mats for my 2023 trailblazer
Could not speak with anyone. I received the floor mats for my 2023 Trailblazer; they are wrong, way too big.
I cannot even get them into the car.
I need someone to call me to resolve this problem. My number is 440-829-****.
Preferred solution: Replacement of wrong product
Brampton, Ontario
Floor mats do not fit properly. Need to return.
The floor mats are a good fit. If you do not have a sub box in the back seat area.
Not an aftermarket, but a factory sub box.
And the front I did not like the fit around the seat slides.
I would still recommend this product. Ive had them in a couple of different trucks
User's recommendation: Useless product only with factory equipment
Tahlequah, Oklahoma
Lousy
- - Service number is nearly nonfunctional and reviews are unhappy.
- - Tuxmats ordered on the 28th are still not delivered and I may dispute the charge.
It simply hasn’t except for the fact I spent several hundred dollars and have absolutely nothing to show for it
Virtually nonexistent customer service number. I ordered my tuxmats on the 28th and theyre still sitting are supposed to be delivered today BUT they are still sitting in another state not even on fedex transport.
If my mats that I paid good money for are not here by next week Im going to my bank and pulling back my money. Ive read several reviews after the fact and they were not happy to say the least.
One individual waited several months just to end up going to his bank and having their money pulled back. At this current time there is no way in [GEOGRAPHIC_DATA] I would recommend this company to anyone
- Pros are getting taken advantage of
- Customer support is non existent
- Terrible non existent customer support post sale
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTuxmat Order NEVER showed up.
- - The mats were not delivered after 16 days.
- - Mats stuck in FedEx system near me for 10 days; chargeback filed.
- - No phone support; automated emails.
I paid for the mats 16 days ago, and as of 02-07-26 they never showed up. Mats are 'stuck' in FedEx system 25 minutes by car from me, for past 10 days, and after 10 minute call from a FedEx Claim Manager, she couldn't do any thing about it.
I emailed Tuxmat for HELP multiple times over 4 past business days, because they have ZERO phone support, and never heard back from Tuxmat.
Only boilerplate AI auto generated email responses. Their website AI agent is absolutely the worst at providing genuine Human HELP.
TERRIBLE CUSTOMER SERVICE.
BEWARE. Filed Dispute Chargeback with my Bank.
- Terrible non existent customer support post sale
Preferred solution: Full refund
User's recommendation: BEWARE: Terrible Non Existent Customer Service Post Sale
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cicero, New York
Resolved: Slow Feedback Response
Had to wait for a product to come back in stock. Contacted customer support inquiring about timeframe of restocking.
They are very slow to respond to a request. I have not used any of their products yet but plan on ordering soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTumat Order NEVER showed up.
- - Paid for mats 16 days ago; never arrived.
- - Mats stuck in FedEx system for about 10 days.
- - Poor customer service; no phone support; chargeback filed.
I paid for the mats 16 days ago, and as of 02-07-26 they never showed up. Mats are 'stuck' in FedEx system 25 minutes by car from me, for past 10 days, and after 10 minute call from a FedEx Claim Manager, she couldn't do any thing about it.
I emailed Tuxmat for HELP multiple times over 4 past business days, because they have ZERO phone support, and never heard back from Tuxmat. Only boilerplate AI auto generated email responses. Their website AI agent is absolutely the worst at providing genuine Human HELP. TERRIBLE CUSTOMER SERVICE.
BEWARE. Filed Dispute Chargeback with my Bank.
- Terrible non existent customer support post sale
Preferred solution: Full refund
User's recommendation: BEWARE. They have Terrible Non-Existent Customer Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sault Sainte Marie, Ontario
Trying to return truck floor mats that do not fit properly.Have received no response by email.
- - Rear floor mats do not fit.
- - Company asked for truck details and order number; customer replied.
- - It has been 5 business days with no reply.
Poor customer service. I finally received a return approval slip versus answering my inquiry.
I have retained the mats as I suspected my refund would be difficult to obtain. The only means of contact is by email.
I have sent an email to the company in regard to the rear floor mats not fitting properly. They responded several days later, asking for details in regard to the truck and the order number.
I responded that day with all the information and never received a return email.
I then filled out the Tix May return form, which indicated a 2 business day response time. It has now been 5 business days, and I have yet to receive an email response.
User's recommendation: There is only one way to contact Tux Mat and that is by email. They do not live up to their return policy. Buyer beware because if you have any issues with your order you will unlikely have a return email with a solution.
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